Tell Us What Happened
As JPMC employees, we each have a shared responsibility to do the right thing and to speak up if we see, hear or suspect that something isn’t quite right. Getting in touch with us is quick and easy and you may choose to remain anonymous, where permitted by law.
Report your concerns safely
You are our eyes and ears – and don't need to worry about raising a conduct concern. Across the firm, we strictly prohibit intimidation or retaliation against anyone who contacts us in good faith to share a potential or actual violation of our Code of Conduct, or anyone who assists us in looking into an inquiry.
When you share a concern with us, you have our commitment to handle it discreetly, involving only those needed to review and/or remediate it. If you are ever concerned about possible retaliatory action, report it immediately to your manager, Human Resources or the Conduct Hotline.
To learn more about what happens behind the scenes after you contact the Conduct Hotline, view our overview.
Conduct Hotline Process
- Voice your concern: After you voice your concern, you will be contacted by the assigned case partner (normally from Employee Relations and/or Global Security) to discuss this further as soon as possible. In most jurisdictions, you may choose to remain anonymous. If you choose to remain anonymous, please provide as much detailed information (i.e. who, what, when, where, why, how) as possible so a thorough review of the concern can take place.
- Initial Assessment: Based on information you provide, your assigned case partner will develop an action plan to address your concern. The case partner and you will establish a plan to stay connected and discuss confidentiality and anti-retaliation.
- Information Gathering: Further investigation meetings may be needed including a fact-finding meeting with the subject of the concern and relevant parties (on a need-to-know basis which may include management). The details of any complaints or concerns received are handled discreetly.
- Review: On completion of the investigation, a determination regarding the appropriate outcome will be made, considering the facts of the case. A range of disciplinary and non-disciplinary outcomes will be considered. Due to confidentiality, these outcomes are generally not shared with you.
- Completion: You’ll hear from your case partner when the review is complete. If you have any remaining related questions in the future, you can contact your case partner.
Note: This is a high-level process overview that is guidance and non-contractual. The process involved may vary depending on the region / country and nature of the concern.